FAQs
Products & Orders
How can I check the status of my order?
You can chat with us online, send an email to info@lumevyre.com, or reach out to our customer service team for an update.
I’ve got a promo code. Where do I enter it?
You can enter the promo code during checkout on the payment page.
I can’t find certain details about a product.
We do our best to provide all necessary information. If you can’t find what you need, contact us via chat, email (info@lumevyre.com), or call, and our team will help you.
Do I have to assemble my furniture?
Our furniture requires self-assembly. If you prefer, we can arrange assembly for an additional cost—please contact us for more details.
Are all items in stock?
Most items are in stock and ready to ship. If an item is on backorder, the estimated lead time will be mentioned on the product page. Please note that lead times may change due to external factors.
Delivery & Collection
When will my order be delivered?
Delivery times vary depending on location. Typically, we aim to deliver within 1-3 weeks, but specific dates or times cannot be guaranteed. Any changes will be communicated via SMS, email, or phone.
Do you deliver everywhere?
We deliver to the U.S. and most countries in Europe. For specific locations, feel free to reach out, and we can provide a tailored shipping quote.
What are the shipping rates?
We offer free shipping to the U.S. and most of Europe. If you’re in a specific region, please contact us for a personalized shipping quote.
Do you support cash on delivery?
No, we do not support cash on delivery. Payments must be made during checkout.
Returns, Refunds & Cancellations
Can I cancel my order?
Yes, cancellations are possible with a 25% fee. Custom orders require a full deposit for cancellation.
Can I return my order?
We do not offer free returns for change of mind. If you’re dissatisfied with your purchase, we can assist with a return at your expense and offer either an in-store credit or refund, subject to a restocking fee.
What is your return/refund policy?
Please refer to our detailed refund policy for more information.
I received a damaged item, what do I do?
If your item arrives damaged, contact our customer service team immediately. Complete our service form, and we’ll get back to you within 24-48 hours to resolve the issue.